Refunds, Returns & Cancellation Policy
1) Refund Policy
a) Applicability for Refunds: You shall be entitled to a refund only before the date of booking your second order in the first subscription taken by you, or the date on which the first month of subscription ends, whichever is earlier.
b) Initiating a refund: Kindly contact us by email, message, or phone call to initiate the same.
c) Conditions for Refund: All CLO items taken by you must be returned in good condition before we initiate processing of a refund
d) Amount of Refund: In case all above conditions are met, we would refund the entire subscription amount to you.
e) All refund amounts shall be credited to your account within 30 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
f) Decision on refunds shall be at our sole discretion and shall be final and binding.
2) Cancellation Policy
g) Cancellation before shipment: If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on email@example.com or call us on +91 9892510793. In such cases, the order will be cancelled and you can place a revised order after the cancellation request is effective.
h) Cancellation post shipment: If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on firstname.lastname@example.org and we will try and accommodate your request to the best we can. However, in case you wish to cancel an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order. Once we receive the product(s) back and do a verification at our end, the order will be cancelled and you can place a revised order once the cancellation is effective.
a) To make an exchange/return - You can simply click on ‘Your Cart’ or go to ‘Return’ where you can see products held by you. Only once the product is delivered, a ‘Return Item’ option will appear next to the product. You can select the same to return the product. This will open-up a spot for you add new selections to your cart.
b) Return schedule - We will notify you about your return schedule, which would be within 5 business days of your return request. We request you to pack your items in the CLO Tote in which they arrived and hand them over to our delivery partner. If the CLO tote is not returned, you will be charged INR 249.
c) Next product in case of exchange: When we've received your return, we'll notify you via email and ship your next new selection immediately. In case of unsuccessful pick-ups, we will attempt another pick-up and ship your new order, in case of exchange, only once we have successfully received your previous order.
d) Number of products for return/exchange: The concept is designed to allow you to return as many products as you'd like at a time. You can return 1, 2 or all 3 products - it's up to you. When you return a product, you can select the same number of new products for your next shipment.
e) Condition of returned products: You do not need to wash/dryclean the products before returning them and we do not allow alterations on any of our items. Further, we understand minor mishaps and general wear and tear are not only common but inevitable. Keeping in mind the same, your membership fee includes service for repairable stains and damages that would be taken care of by us free of charge. Significant damage, lost pieces and theft are not covered, in those cases, you will be charged the retail price of the item. We know this is a rare and unfortunate event, and rest assured, we'll work out the best solution for you.
f) Update Shipping address - You can change your delivery and pick up address for each order. At the time of submitting an order you can click on ‘update your shipping address’ and change your delivery address. Alternatively, you can also go to ‘Personal Details’ under ‘My Account’ and submit your new address.